Procedural Information – Telehealth

What is Telehealth?

Telehealth aims to remove some of the barriers to accessing medical services for Australians who have difficulty getting to a specialist who live in rural and remote areas.

Who is eligible for Telehealth?

Geographic eligibility for telehealth services are determined by the Australian Standard Geographical Classification Remoteness Area classification. A telehealth eligible area is outside of a Major City (RA1). You can check if a location is telehealth eligible at . Go to ‘search the map’, choose the ‘ASGC Remoteness Areas Layer’, and enter the address of your location during the consultation.

The exception to this is where a patient is:

  • living in an eligible residential aged care service
  • at an eligible Aboriginal Medical Service (AMS), or
  • at an eligible Aboriginal Community Controlled Health Service (ACCHS).

What are the costs for Telehealth?

The consult will be Bulk Billed and is done via Skype. You will need to set up a Skype account either on your
computer or your smart phone.

  • If you already have a Skype account, please add to your contact. Please state your full name in the request. We will confirm your appointment the day before.
  • If you do not have a Skype account, please refer to attached instruction list for your reference. Once your
    Skype account is created, please follow the instruction as mentioned above.
Should you have any further queries, please contact us on 9044 4200.